Lumen Chat Transcript: Los Alamos Resident & CenturyLink

Submitted by c_clark
on October 20, 2022
- 7:04 am

COMMUNITY News:

A local resident has shared a chat transcript they had Tuesday with CenturyLink about their CenturyLink phone service being out of service for more than a week.

Chat With CenturyLink:

Chat Started: 10:27:27 (-0500) Tuesday, Oct. 18, 2022

Chat Origin: Rpr CRIS Cons Data
Agent Mybelyn D

(4s) Mybelyn D: All technical support chats may be recorded for quality assurance and training purposes. Thank you for contacting CenturyLink. You are speaking with Mybelyn, please give me a moment to review the information you provided.

(26s) Mybelyn D: Thank you for contacting CenturyLink! How may I help you today?

(2m 5s) Mybelyn D: Hi, are you still there?

(2m 16s) Local resident: Our phone service has been out for over a week and the estimate is that it won’t be back before Oct. 22. Can I get more information on the underlying problem?

(2m 30s) Mybelyn D: I understand, let me help you with that

(2m 41s) Mybelyn D: May I have your Account number, please?

(2m 58s) Local resident: ………………

(3m 4s) Mybelyn D: thank you, let me check it for you

(3m 59s) Mybelyn D: Please keep on the line, let me transfer you to our Phone Department regarding to your particular concern. Thank you!

Agent Mybelyn D successfully transferred the chat to button cris_repair_voice Chat Started: 10:32:52 (-0500) Tuesday, Oct. 18, 2022

Chat Origin: cris_repair_voice
Agent Domingo G

(5m 29s) Domingo G: Thank you for contacting CenturyLink. You are speaking with Domingo. Please give me a moment while I review your request.

(7m 53s) Domingo G: The Outage is caused by a cable failure on the area.

(8m 6s) Domingo G: Our Engineers are currently working on it.

(8m 24s) Local resident: What is the area affected?

(8m 49s) Domingo G: Estimated Restoral Time is 11 p.m. 10/22