MEB News:
ALBUQUERQUE — Amid a national labor shortage, MEB Management Services (MEB) found a unique way to ensure their residents are taken care of and employees aren’t overworked to fill in the employment gaps.
By incorporating cutting-edge Artificial Intelligence (AI) Technology, MEB has saved more than 3,000 team member hours while helping keep apartment managers and their residents happy.
In early 2022, MEB partnered with Elise AI (formally known as Meet Elise) to stay up to date on emerging technology and combat labor shortages at many of their properties across the southwest.
Through the COVID-19 pandemic, MEB, like many other companies, adapted to their ever-fluctuating employee relationships. Now more than ever, MEB said it believes it is crucial to support their staff, especially those who work from home or take time off.
“Creating a work-life balance is very important for MEB’s company culture” said Mark Schilling, Executive Vice President and Director of Operations of MEB. “By using AI technology, we can still do our jobs effectively but not overwork our employees to their breaking point. It a win for the MEB but it also helps our residents by offering them 24/7 access to service.”
Elise AI is one of the most advanced multifamily AI assistants. It offers round the clock communication by answering emails, texts and calls. Its advanced, lifelike persona also helps to coordinate prospective resident tours.
With more than 23,000 properties in the southwest, MEB generally has hundreds of tours scheduled each day and without Elise AI, it takes a large amount of time and effort from the management team to coordinate and conduct tours.
After using Elise AI for just a few months, more than 1,800 tours have been scheduled. This allows employees to spend more time with prospective residents during in-person tours and provide support to its residents at the properties.
“This is a valuable necessary tool for our multi-family clients like MEB,” said Rebecca Kravitz, Enterprise Account Executive of Elise AI. “Our hope is it will continue to be a valuable tool beyond the labor shortage. We believe Elise AI is an invaluable asset to help streamline processes and save valuable time.”
Elise AI is an integral part of MEB’s ethical technology initiatives. Their focus is to only use technology that protects resident data. While many other multi-family organizations provide AI support, there are few that offer the highest level of security and protection as Elise AI.
For more information on Elise AI, visit their website. To learn more about MEB Management Services and their properties, visit mebapts.com.
About MEB Management Services
MEB provides management services to all types and qualities of multi-family assets. MEB corporate headquarters are in Phoenix, Ariz. but with a staff of more than 600 real estate professionals, MEB provides comprehensive coverage throughout the southwest including New Mexico, Tennessee and Texas. For more information, visit www.mebapts.com.
