A software upgrade on Monday, Sept. 9, will impact public-facing operations of the Los Alamos County Customer Care Center (CCC), the customer service arm of the Department of Public Utilities (DPU), and online access to the Utilities Self Service Portal on the DPU website.
While CCC representatives will be available to customers from 8 a.m. to 5 p.m. as usual, they will not be able to make changes to, or enter payment transactions to, utility accounts. Additionally, the Los Alamos Now app is also expected to be down. DPU staff does not expect there to be any impact to the Automated Metering Read More
















